Frequently asked questions

Goods marked In stock are right here with us and are dispatched within 24 hours on business days, so they usually reach you within 1–2 business days. Items labelled In stock at supplier ship within 3–7 business days, delivery usually takes 1–2 more business days. The Available filter in categories shows both groups, the label on each product tells them apart. As soon as we hand the parcel to the courier, we'll email you the tracking number.

• Pickup points in Czechia and Slovakia · from 2,40 €
• Home delivery across the EU · from 3,60 €, depending on the country

Orders over 59,99 € ship for free. The full price list is on the Shipping and payment page.

Online by card (Visa, Mastercard), with Apple Pay or Google Pay, or by bank transfer. Card and Apple Pay or Google Pay are the fastest, the payment clears instantly and the order goes straight to the warehouse. All online payments run through a secure payment gateway, your card details never reach us.

The product is physically ready in our supplier's warehouse. Once ordered, we have it transferred to us and ship it within 3–7 business days, delivery usually takes 1–2 more business days. Items from our own stock in the same order don't wait for it. We send them right away in a separate parcel and you still pay for shipping only once. You can always see current availability on the product page.

When an order combines items in stock with us and items in stock at our supplier, we split it. What we have in stock with us ships right away, the rest ships within 3–7 business days. You pay for shipping only once and each parcel has its own tracking number, which we email to you. Both parcels are packed just as discreetly.

If the parcel hasn't left our warehouse yet, we're happy to amend or cancel your order. Get in touch as soon as possible via the contact form. A parcel that has already been sent can be returned within 14 days of receipt.

No. We pack goods in a smooth cardboard box with no print or logo. Only a neutral name is listed as the sender, one that gives no clue to the parcel's contents. Inside you won't find any catalogues or promotional materials, just your goods and the invoice.

Only a neutral payment description will appear on your bank statement. The name Lechtivo, or anything indicating the contents of your order, will never appear on it.

We use your data solely to process your order and never share it with third parties for marketing purposes. We send newsletters only with your consent, and you can unsubscribe with a single click. Full details are in our privacy policy.

Yes, as with any online purchase, you can withdraw from the contract within 14 days of receipt. The only exception, for hygiene reasons, is intimate products with a broken protective seal: once you unpack the item, it can no longer be returned. You'll find the full step-by-step process on the Returns page.

All goods carry a statutory 2-year warranty against defects. If anything goes wrong, contact us via our contact page, describe the fault and attach a photo or short video. We will process the complaint as quickly as possible, within 30 days at the latest.

On selected Satisfyer products, the manufacturer offers an extended 15-year warranty. You'll recognise them by the gold "15-year warranty" badge on the product card, and you'll find all the details on the Satisfyer 15-year warranty page.

We sell only genuine goods from verified European distributors. The products are made from body-safe materials such as medical-grade silicone or ABS plastic and meet the requirements of European product safety legislation. Materials and specifications are listed on each product page.

For silicone toys, always choose a water-based lubricant: a silicone-based lubricant could permanently damage the toy's surface. Glass, metal and ABS plastic are compatible with both water- and silicone-based lubricants. When using a condom, stick to water-based.

Before first use and after every use, wash the toy with warm water and mild soap, or use a dedicated cleaning spray. Let it air dry and store it separately from other toys, ideally in a fabric pouch away from direct sunlight.

Start with a smaller size and a body-safe material; for vibration, look for several intensity levels and quiet operation. Each product page lists clear specifications to help you choose. And if you're unsure, contact us, we'll advise you discreetly and without judgement.