15-Year Warranty on Satisfyer Products

On selected Satisfyer products the manufacturer (Triple A Sales GmbH) grants a voluntary extended 15-year warranty. It starts once the statutory warranty period ends and covers material and manufacturing defects.

Whether the extended warranty applies to a particular product is shown by the "Extended 15-year warranty" badge on its page.

What the warranty covers

  • Material and manufacturing defects that affect how the product works
  • The claim of the end customer, meaning you
  • Replacement of a faulty product with a new one, repairs are not carried out

What it does not cover

  • Ordinary wear and tear
  • Damage by accident, misuse or negligence
  • Batteries
  • Condoms, lubricants, massage oils, cleaners and aphrodisiacs
  • Promotional and advertising items
  • The Satisfyer One Night Stand product line

Opening or taking the product apart voids the warranty. It also does not cover damage caused by incorrect installation or by force majeure such as flood, fire or frost.

How to claim it

  1. Keep your proof of purchase

    Without proof the extended warranty cannot be claimed. The invoice we emailed with your order is enough.

  2. Contact the manufacturer

    Write to info@satisfyer.com, describe the defect and attach the proof of purchase. If you are unsure how to go about it, get in touch with us and we will gladly help.

  3. Send the product to the manufacturer

    Terminal 2 Retourenannahme
    Triple A Sales GmbH
    Fuggerstraße 17
    D-33689 Bielefeld, Germany

The cost of sending the product to the manufacturer is paid by the customer and is not refunded.

Your statutory rights are untouched

The extended warranty is a voluntary manufacturer warranty and in no way limits your statutory rights arising from defective performance. Those can be claimed directly with us for 2 years from delivery, in line with our terms and conditions.