Returns

14 days to change your mind. No reason required, no unnecessary questions.

How it works in three steps

Fill in the form

Within 14 days of receiving your parcel, fill in the withdrawal form. It takes a minute, all we need is your order number. We will get back to you with return instructions, or simply email us at info@lechtivo.com.

Pack and send

Pack the goods carefully, ideally in the original box, and include your order number. Send the parcel to our address using any carrier of your choice.

Get your money back

Once the parcel arrives and we've checked it, we will refund your money using the same method you used to pay. Within 14 days of withdrawal at the latest.

What we'll happily take back

Unopened and unused goods
Goods with an intact protective seal or wrapping
Complete packaging including accessories and gifts
Unworn lingerie and accessories, with tags attached

What can't be returned for hygiene reasons

Unpacked intimate products
Goods with a broken protective seal or hygiene wrapping
Opened cosmetics, lubricants and condoms
Worn underwear

This restriction is based on § 1837 of the Czech Civil Code: goods in sealed packaging that cannot be returned after opening for hygiene reasons.

Where to send goods

Dextrum Fulfillment, a.s.
Kirilovova 181
739 21 Paskov
Czech Republic

Please do not send the parcel cash on delivery, we would not be able to accept it.

Refunds

We refund the money within 14 days of the withdrawal, using the same method you paid with. We may wait with the refund until the goods reach us back.

Complaints and warranty

All goods carry a statutory 2-year warranty against defects. Selected Satisfyer products marked with a gold badge also carry an extended 15-year warranty. We will process the complaint as quickly as possible, within 30 days at the latest.

Additional questions

Who pays for return shipping?

You cover the cost of returning goods when withdrawing from the contract, and you may choose any carrier. For a justified complaint, we will reimburse your reasonably incurred shipping costs.

Do I have to give a reason for returning?

No, you don't need to give a reason. But if you'd like to share feedback, we'd appreciate it, it helps us choose a better range of products.

What if the parcel arrives damaged?

Photograph the condition of the parcel and contact us as soon as possible, ideally within 2 business days. We will resolve damaged goods as a priority, either by replacement or refund, whichever suits you.

Can I exchange goods for a different size or colour?

The fastest way is to return the item and place a new order for the correct variant straight away. You don't need to wait for the original parcel to reach us, we'll refund it as soon as we receive it.